Privacy Policy

Privacy Policy

Effective Date: December 2023

1. Introduction

VirtualRx (“VirtualRx,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the trust of all users of our website and services. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit virtualrx.ng or use any of our associated platforms, applications, or services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Email address

• Phone number

• Business or pharmacy information

• Payment or billing details

• Login credentials

• Any other information you submit through our forms, registration pages, or communications

2.2 Usage Information

We automatically collect information about how you interact with our Services, such as:

• IP address

• Device type and operating system

• Browser type

• Pages visited

• Time and date of visits

• Clickstream data

• Referring URLs

2.3 Cookies and Tracking Technologies

We use cookies, beacons, analytics tools, and similar technologies to improve your experience, analyze usage, and personalize content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services

• To create and manage user accounts

• To process payments, orders, and transactions

• To communicate with you regarding your account, updates, and support

• To enhance user experience and optimize platform performance

• To conduct analytics, monitor usage patterns, and detect potential issues

• To comply with legal obligations and enforce our policies

• To generate and share anonymized, aggregated sales or usage data with third parties (such as research institutions, health partners, pharmaceutical companies, and analytics partners). This data does not identify you or your business.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information in the following circumstances:

4.1 Service Providers

With trusted third-party vendors who assist us in:

• Hosting

• Payment processing

• Analytics

• Customer support

• Email and communication services

These providers are contractually obligated to safeguard your information.

4.2 Legal Compliance

We may disclose your information if required by law, regulation, subpoena, court order, or to protect our rights, users, or the public.

4.3 Business Transfers

If we undergo a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the business assets.

4.4 Anonymized & Aggregated Data

We may share non-personal, anonymized, aggregated sales and usage data with external partners for:

• Market insights

• Research

• Product development

• Industry analysis

This data cannot identify you, your staff, or your customers.

5. Security of Your Information

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use industry-standard protections, no method of transmission or storage is fully secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal data

• Object to or restrict processing

• Withdraw consent where applicable

• Request a copy of your data (data portability)

To exercise any of these rights, contact us at support@virtualrx.com.ng.

7. Data Deletion Policy

Upon receiving a verified request to delete your data:

• We will permanently delete all personal information associated with your account from our active systems and backups within a reasonable timeframe.

• Deleted data is irrecoverable and cannot be restored at a later date.

• By requesting deletion, you acknowledge and accept that all historical data linked to your account will be permanently lost.

8. Disclaimer of Liability

VirtualRx is not responsible for the unauthorized actions, misconduct, or decisions of individual staff members acting outside of approved company policies or procedures. While we ensure that our staff are trained to uphold high ethical and professional standards, we do not assume liability for their independent actions.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our Services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Services following any changes indicates acceptance of the updated policy.